WP Premium Support Catalog

There’s nothing more frustrating than when something goes wrong or not as expected. If you get stuck with your WordPress site, give our experts a call. They’re here to help and can quickly get you back on track.

Not sure what to request? That’s ok, just contact our support and we can assist.

Non subscriber:Please call support at (480) 624-2500.
Subscriber:Submit a new task for WP Premium Support.
If you need assistance with creating your task, call support (480) 624-2500

 Note: Each service in the catalog costs only one credit from your subscription. However, the nature of a request or issue could require combining multiple services, and therefore require multiple credits.

Application Issues

Troubleshoot and fix theme errors in WordPressThis service includes:Enable logs and/or WordPress debug mode to diagnose the issueAttempt to resolve the issue if the website or logs reveal a theme related error
Troubleshoot and fix WordPress plugin errorsThis service includes:Enable logs and/or WordPress debug mode to diagnose the issue.Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.
Troubleshoot and fix WordPress contact form errorsThis service includes:Troubleshoot and fix issues for 1 contact formConfigure the proper mail settings in a contact formEnsure the proper short code has been placed on your contact page
Fix WordPress database connection stringsThis service includes:Update database connection information in WordPress configurationReconnect a WordPress database and files
Unable to log in to WordPressThis service includes:Troubleshoot issues preventing a login to the WP Admin dashboardFix login issues. Examples:Update a user’s email address, so a password reset is possibleCorrect an admin user’s privilegesCreate a new Admin userReset failed login attemptsDisable plugins preventing loginRemove unwanted usersReplace missing wp_users database table
Troubleshoot and fix WordPress image issuesThis service includes:Troubleshoot and fix issues preventing images and thumbnails from properly displayingThe missing images must be provided, or already be uploaded on the hosting account
Troubleshoot and fix a media upload error in WordPressThis service includes:Diagnose and fix errors when uploading media within WordPress DashboardDiagnose and fix issues preventing media from properly displaying in the WordPress library
Troubleshoot and fix 404 error, broken links, or redirect issuesThis service includes:Run a scan to identify broken links.Attempt to fix the root cause of broken internal links.Unlink and list external broken links (if any).
Troubleshoot and fix WordPress core file errorsThis service includes:Troubleshoot issues related to the WordPress Core filesFix Core file issues. Examples:Correct failed WordPress version updatesReplace WordPress core files
Troubleshoot and fix a WordPress White Screen of DeathThis service includes:Troubleshoot and fix a WordPress site that resolves to a blank white page
Troubleshoot and fix a WordPress internal server errorThis service includes:Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error

Appearance

Customize a theme in WordPressThis service includes:
Each modification along with 1 revision will consume 1 credit.Fix text formatting/alignmentUpdate text (phone number, address, company name, etc)Swap imagesAdd plugin shortcode or google analytics tracking ID to a pageModify 1 of the following for a theme:HeaderSidebarCSSBackgroundMenu
Change a page element in WordPressThis service includes:
Each modification along with 1 revision will consume 1 credit.Add, remove or replace text, a picture or a linkAdd, remove or replace social media iconsAdd, remove or replace a newsletter opt-inAdd or remove an author box to the blog posts
Add a favicon to your WordPress siteThis service includes:Add a Favicon using the provided imageConvert image to proper format

Reporting

Check Google indexingThis service includes:**Check for and report on the following for 1 site:Confirm WordPress is not blocking search engines from crawling the siteURL CanonicalizationAppropriate title pixel lengthAppropriate description length testSitemapRobots.txt fileHome page image descriptions
Performance report for WordPressThis service includes:Check for and report on the following:Website load timeNumber of active and inactive plugins and details about any problematic/conflicting pluginsSite sizeNumber of external scriptsPHP 7 Compatibility of plugins and themesWhenever possible, we will recommend follow-up services to help improve performance

Optimization

Optimize WordPress databaseThis service includes:Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site
Optimize images in WordPressThis service includes:Reduce the load time of a site by reducing the size of images without affecting their quality
Preventing WordPress comment spamChoose 1 of the following tasks:Install comment spam prevention plugin.Add a CAPTCHAIf you do not have one in mind we will install AkismetModify discussion settingsExamples:Add requested items to comment blacklistDisable comments for the entire siteDisable trackbacks for the entire siteDisable comments on old postsLimit number of links in commentsRemove all comments, either active or pending upon requestDisable comments or trackback on individual pages (up to 5)Disable external comment requests
Remove bulk comments in WordPressChoose one of the following:Remove all commentsRemove all comments from a specific userRemove all comments by unregistered usersRemove all comments before a certain date

Maintenance

Install or activate a theme in WordPressRequest 1 of the following tasks:Install and activate 1 theme from the WordPress catalogInstall and activate 1 custom themeInstall and activate 1 purchased themeRemove unwanted themes
Update a theme in WordPressRequest 1 of the following tasks:Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard.If none are specified, we will update the currently active theme.Manually update one theme.Example: A new version of a custom theme, which you provide to us.
Install or activate a plugin in WordPressChoose 1 of the following tasks:Install and activate 1 plugin from the WordPress catalogInstall and activate 1 custom pluginInstall and activate 1 purchased pluginRemove unwanted plugins
Update a WordPress pluginChoose 1 of the following tasks:Update any number of installed plugin(s) to the current live release using WordPress DashboardYou must specify which plugin(s) to update.Manually update 1 pluginExample: A new version of a custom plugin, which you provide to us
Update WordPress to a new versionThis service includes:Update WordPress to the latest available stable versionThis service cannot be performed on Managed WordPress hosting
Improve WordPress securityChoose 1 of the following tasks:Install and setup the Sucuri plugin, and configure the following:Automatically update WordPress to the latest versionMake the WordPress version privateRemove WordPress readme fileLimit login attemptsDisable theme and plugin editing in WordPressBlock PHP files in wp-content, wp-includes, and uploads directoriesDisable directory indexing and remote postingDisable directory browsingDisable xml-rpc

Management

Setup WordPress redirectsChoose 1 of the following tasks:Redirect from HTTP to HTTPSCustom Redirect(s)You must specify which redirect(s) are needed (up to 5)
WordPress config file changesChoose 1 of the following tasks:Enable a specified PHP module installed on the Hosting (up to 5)Modify the value of a PHP setting (up to 5)Change upload limit for a WordPress site (PHP setting)Change memory limits to reduce timeouts (PHP setting)Enable or disable debug modeDisable wp_cacheGenerate WordPress configuration file Authentication KeysRemove the FTP prompt when installing or updating a pluginA php.ini, web.config, or .htaccess file will be edited or created based on the request.
Update, activate or reset WordPress permalinksChoose 1 of the following:Update WordPress permalinks to any of the predefined styles or a custom styleDiagnose and attempt to fix any permalinks related errors, such as a 404 ‘Page not found’ error.A web.config or .htaccess file will be edited or created based on the request.
Setup Google AnalyticsThis service includes:Link a Google Analytics to a WordPress site.
Install a comment system in WordPressThis services includes:Install the Disqus comment system plugin, or your preferred pluginInstructions provided to import comments from standard WordPress system
Unzip a zip fileThis service includes:Unzip a .zip file to a specified folder on the hosting account
Import or export WordPress databaseChoose 1 of the following:Import 1 WordPress database from a backup (.sql file) to the specified databaseExport 1 WordPress database, and place the file into the hosting account
Move or Copy WordPress files to another folderThis service includes:Move WordPress files to another folderWe will update the site and home URLs to match the new locationWe will update the site and home URLs to match the new locationAdditional services may be required to create a functional copy of your site
Install WordPressThis service includes:Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel.
Create and activate a child theme in WordPressThis service includes:Create and activate a child theme
Database find and replaceThis service includes:Update up to 5 of the following for a WordPress site:DomainDatabase table prefixesReplace other information”Information” Example: Update the company name, phone number, etc, across all pages and posts
Change the domain in WordPressThis service includes: Update the domain in WordPressSearch/Replace of old domain with a new domain to ensure the functionality
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